Get Repair vs RepairDesk
RepairDesk has been a real option for cell-phone shops for years, and its module catalog is genuinely broad. The platform leans into 'comprehensive,' which is both its strength and where most shops feel friction — there are a lot of modules, a lot of toggles, and a learning curve that owners often hand to the most patient employee.
Pick RepairDesk if you want maximum feature coverage on day one and have someone in the shop willing to climb the setup curve. Pick Get Repair if you want the same ticket-to-invoice flow with a UI that hides the depth until you need it — and if your POS is already Square.
Where they win
Where RepairDesk wins
- Wider out-of-box module count (returns/RMAs, gift cards, marketing email).
- Longer track record specifically with phone-repair franchises and multi-store operators.
- Built-in supplier marketplace for parts ordering.
Where we win
Where Get Repair wins
- Native Square POS — RepairDesk ships its own POS that you have to commit to.
- Intake form on your own subdomain with custom SMTP. RepairDesk uses their hosted form pattern.
- Customer portal included; no plan gating.
- Simpler permission model (PIN-gated module-level RBAC) vs. RepairDesk's deeper but more configuration-heavy role builder.
- No setup fee, no annual commitment, month-to-month.
- Public changelog. You can see what shipped last Tuesday.
- 24-hour named-rep reply SLA or your next month is free.
Feature-by-feature
| Feature | RepairDesk | Get Repair |
|---|---|---|
Native Square POS sync | ||
Native Shopify product sync | ||
Intake form on your domain | ||
Customer portal on every plan | ||
Per-store SMTP | ||
Multi-device tickets | ||
FIFO inventory cost layers | ||
Trade-in / buyback module | ||
Returns/RMA workflows Get Repair handles returns via the POS but does not yet have a dedicated RMA queue. | ||
PIN-gated module permissions | ||
Public changelog | ||
No setup fee, no annual | ||
Free migration help |
Yes · Partial · No
Migration
About switching from RepairDesk
RepairDesk has a clean CSV export. Tickets, customers, inventory, and invoices all come over cleanly. Plan two evenings; we'll do a dry-run import first.
Frequently asked
How is Get Repair different from RepairDesk for a single-store phone shop?
For most single-store phone shops, the day-to-day flow is similar. The differences show up in three places: (1) Get Repair uses Square as the POS instead of asking you to switch, (2) your intake form lives on your own subdomain so customers never see a third-party brand, and (3) the customer portal isn't a paid upsell.
Does Get Repair have a parts/supplier marketplace?
Not a built-in marketplace. We integrate with your existing supplier accounts via purchase orders and receive workflow, but we don't run a parts brokerage. If sourcing through a marketplace is a hard requirement, RepairDesk has the edge there.
Can I run Get Repair across multiple stores?
Yes. Multi-location is built in from the Growth plan up. Inventory transfers, per-store SMTP, per-store payment processing accounts, and a single org-level dashboard for the owner.
What about gift cards?
Gift cards run through your Square account natively. RepairDesk has a first-party gift card module; we don't duplicate what Square already does well.
How fast is migration from RepairDesk?
Most shops are live within 3 business days. We map the export columns, do a test import to a sandbox org, you verify a sample of tickets and customers, and then we cut over.
See it on your own tickets in 10 minutes.
Free migration from RepairDesk. Real human helps you import.