Legal

Terms of Service

Last updated · May 18, 2026|Effective · May 18, 2026

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These Terms of Service (“Terms”) govern your access to and use of Get Repair, a repair shop management platform provided by Novex Solutions LLC, a Delaware limited liability company (“Novex,” “we,” “us,” or “our”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, do not use the Service.

Definitions

“Service” means the Get Repair web application, marketing website, APIs, mobile interfaces, and related services provided by Novex.
“Organization” means the business entity that subscribes to the Service and within which Users operate.
“User” means any individual authorized by an Organization to access the Service, including owners, managers, technicians, front-desk staff, and other invited team members.
“Customer” means an end customer of an Organization whose information is uploaded to or generated within the Service.
“Customer Data” means all data, content, and information that an Organization or its Users submit to, upload to, or generate within the Service, including information about Customers.
“Subscription” means the paid plan an Organization selects to access the Service.
“Documentation” means the user guides, help articles, and technical documentation we make available for the Service.

Account Registration and Responsibilities

Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is intended for business use only.

Account Creation

To use the Service, you must register an account and provide accurate, current, and complete information. You agree to keep your account information up to date.

Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activity that occurs under your account, including activity by Users you invite
Notifying us immediately at legal@getrepair.co of any suspected unauthorized access or security incident
Configuring User roles, permissions, and access controls appropriately for your Organization

We are not liable for losses arising from unauthorized account access caused by your failure to maintain credential security.

User Management

Organization owners and administrators may invite additional Users, assign roles, and revoke access. Each User is bound by these Terms when they accept their invitation and access the Service.

Acceptable Use

You agree not to, and not to permit any User or third party to:

Use the Service in violation of any applicable law or regulation
Use the Service to send spam, unsolicited communications, or content that violates anti-spam laws (including CAN-SPAM, CASL, GDPR ePrivacy rules)
Upload, transmit, or store content that is unlawful, infringing, defamatory, obscene, harassing, or invasive of privacy
Upload viruses, malware, or other harmful code
Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure
Probe, scan, or test the vulnerability of the Service except as expressly authorized
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent applicable law prohibits this restriction
Resell, sublicense, lease, or otherwise commercially exploit the Service except as expressly permitted
Use the Service to build a competing product or service
Use automated means (bots, scrapers, crawlers) to access the Service except through our public APIs in accordance with rate limits
Remove or obscure any proprietary notices on the Service
Use the Service to process personal data that you are not legally permitted to process
Exceed the usage limits of your Subscription plan
Interfere with or disrupt the integrity or performance of the Service or the data it contains

We reserve the right to suspend or terminate accounts that violate these rules.

Subscription, Billing, and Payment

Plans and Pricing

The Service is offered on monthly or annual Subscription plans. Current pricing is published at /pricing. We may change pricing for future billing periods upon at least 30 days’ notice.

Free Trial

We offer a 14-day free trial for new Organizations. No credit card is required to start a trial. At the end of the trial, you must select a paid Subscription to continue using the Service. Data created during the trial will be retained for 30 days after the trial ends, after which it may be deleted if no paid Subscription is started.

Billing

Monthly plans are billed in advance each month on the date you subscribed.
Annual plans are billed in advance for the full year.
Charges are processed via Square. By providing payment information, you authorize us to charge that payment method for all Subscription fees and applicable taxes.
All fees are exclusive of taxes (sales, VAT, GST, etc.), which will be added where applicable.

Auto-Renewal

Subscriptions automatically renew at the end of each billing period at the then-current rate, unless cancelled before the renewal date. You may disable auto-renewal at any time from your billing settings.

Cancellation

You may cancel your Subscription at any time through your account settings or by contacting legal@getrepair.co. Cancellation takes effect at the end of the current billing period. You retain access until that date.

Refunds

Subscription fees are non-refundable, except:

Where required by applicable law
Within the first 14 days of a new annual Subscription (pro-rated refund of the unused portion), provided no material usage has occurred
At our discretion in cases of extended Service unavailability

Failed Payments

If a payment fails, we will retry. If we cannot collect after 14 days, we may suspend Service access. Continued non-payment may result in termination.

Price Changes

We may change Subscription pricing for future billing periods upon at least 30 days’ notice. If you do not agree, you may cancel before the new pricing takes effect.

Customer Data

Ownership

As between you and Novex, your Organization owns all Customer Data. You grant Novex a limited, worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, and display Customer Data solely to provide and improve the Service, as permitted under our Privacy Policy and any Data Processing Agreement.

Your Responsibilities

You represent and warrant that:

You have all necessary rights, consents, and authority to upload Customer Data to the Service
Customer Data does not violate any law or third-party rights
Your collection, use, and sharing of Customer Data complies with applicable privacy and data protection laws
You will provide Customers with appropriate notices and obtain any required consents under applicable law

Our Role as Processor

Where Customer Data includes personal data, Novex acts as a data processor and your Organization is the controller. Our processing is governed by our Data Processing Agreement, available on request at legal@getrepair.co.

Data Export

You may export Customer Data at any time during your Subscription via the Service’s export tools or supported APIs. For 30 days after termination, you may continue to access export functionality. After that period, we will delete Customer Data in accordance with our Privacy Policy and retention practices.

Aggregated and De-Identified Data

We may generate aggregated, anonymized, or de-identified data from use of the Service for analytics, benchmarking, and product improvement. This data does not identify any Organization, User, or Customer and is not subject to confidentiality restrictions.

Intellectual Property

Our IP

The Service, including all software, designs, text, graphics, logos, trademarks, and Documentation, is owned by Novex or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your Subscription, subject to these Terms.

No rights are granted by implication, estoppel, or otherwise. All rights not expressly granted are reserved.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Novex a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

Trademarks

“Get Repair,” the Get Repair logo, and “Novex Solutions” are trademarks of Novex Solutions LLC. You may not use them without our prior written consent, except to identify your use of the Service.

Service Availability and Support

Availability Target

We target 99.9% monthly uptime for the Service, excluding scheduled maintenance and circumstances beyond our reasonable control. Uptime measurement, exclusions, and any service credits available to specific plans are described in our Service Level Agreement at /contact (where offered).

Standard Tier

For Subscriptions that do not include a contractual SLA, we provide the Service on an “as-available” basis and have no liability for downtime, latency, or unavailability beyond the remedies expressly stated in these Terms.

Maintenance

We perform scheduled maintenance during low-usage windows and provide advance notice when feasible. Emergency maintenance may occur without notice.

Support

Support is provided via email at support@getrepair.co and any in-app channels we offer. Response times depend on your Subscription plan.

Modifications to the Service

We continuously improve the Service. We may add, modify, or remove features at our discretion. We will not make material reductions in core functionality during a paid Subscription term without providing reasonable notice and, where appropriate, a pro-rated refund of unused fees.

Third-Party Services

The Service integrates with third-party services (for example, Square, Resend, accounting tools). Your use of those services is governed by their own terms. We are not responsible for third-party services and disclaim all liability arising from them.

Confidentiality

Each party may disclose confidential information to the other in connection with the Service. The receiving party will:

Use confidential information only to perform under these Terms
Protect it with at least the same care it uses for its own confidential information (and not less than reasonable care)
Disclose it only to personnel with a need to know who are bound by confidentiality obligations

Confidential information does not include information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law (with prompt notice to the disclosing party where permitted).

Term and Termination

Term

These Terms apply from the date you first access the Service until terminated as described below.

Termination by You

You may terminate by cancelling your Subscription as described under “Cancellation.” Termination takes effect at the end of the current billing period.

Termination by Us

We may suspend or terminate your access immediately if:

You materially breach these Terms and do not cure the breach within 14 days of notice (where curable)
You fail to pay fees when due and do not cure within 14 days of notice
You engage in activity that poses a security risk, exposes us to legal liability, or harms other users
Required by law or court order
We discontinue the Service (in which case we will provide at least 60 days’ notice and pro-rate any prepaid fees)

Effect of Termination

Upon termination:

Your right to access the Service ends
For 30 days after termination, you may export Customer Data via the Service’s tools
After the export window, we will delete Customer Data in accordance with our Privacy Policy (within 30 days from active systems, 90 days from backups), except where retention is required by law
Accrued payment obligations survive termination
Sections that by their nature should survive (IP, confidentiality, indemnification, limitation of liability, governing law, dispute resolution) will survive

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVEX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE OR RELIABLE.

YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF CRITICAL DATA.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT WILL NOVEX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOVEX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO NOVEX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if a limited remedy fails of its essential purpose.

Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so some of the above may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.

Indemnification

By You

You will defend, indemnify, and hold harmless Novex, its affiliates, and their officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Service in violation of these Terms or applicable law
Customer Data, including any claim that it infringes third-party rights or violates privacy laws
Your breach of any representation or warranty in these Terms
Disputes between you and your Customers or Users

By Us

We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes a valid US patent, copyright, or trademark, and pay damages finally awarded or agreed in settlement. This obligation does not apply to claims arising from:

Customer Data
Modifications to the Service not made by us
Combination of the Service with products or services not provided by us
Use of the Service in violation of these Terms

If a claim is made or appears likely, we may, at our option, modify the Service, obtain a license, or terminate the affected Subscription and refund prepaid fees for the unused term.

This section states our entire liability and your exclusive remedy for IP infringement claims.

Process

The indemnified party will provide prompt notice of the claim, reasonable cooperation, and sole control of the defense and settlement (provided no settlement imposes obligations on the indemnified party without consent).

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Dispute Resolution and Arbitration

Informal Resolution

Before filing a claim, you agree to contact us at legal@getrepair.co and make a good-faith effort to resolve the dispute informally for at least 30 days.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will:

Be conducted by a single arbitrator
Take place in Wilmington, Delaware, or by videoconference at the parties’ election
Be conducted in English
Result in a final and binding award enforceable in any court of competent jurisdiction

Each party bears its own costs and attorneys’ fees, except as the arbitrator may otherwise award.

Exceptions

Either party may bring an individual action in small-claims court or seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

Class Action Waiver

You and Novex agree that disputes will be resolved on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding. If this waiver is found unenforceable, the entire arbitration provision is void, and disputes will be resolved in the courts of Delaware.

Jurisdiction

For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@getrepair.co within 30 days of first accepting these Terms. The notice must include your name, the Organization name, and a clear statement of your intent to opt out.

Export Compliance

You may not use the Service in violation of US or other applicable export controls or sanctions laws. You represent that you are not located in, and will not provide access to, any country or to any person subject to such restrictions.

Government Users

If you are a US federal government entity, the Service is “commercial computer software” and “commercial computer software documentation” as defined in FAR 12.212 and DFARS 227.7202. Use is governed exclusively by these Terms.

Modifications to These Terms

We may update these Terms from time to time. For material changes, we will:

Update the “Last Updated” date
Notify Organization owners by email and/or in-product notice at least 30 days before the changes take effect

Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and may cancel your Subscription with a pro-rated refund of prepaid fees for the unused portion.

General

Entire Agreement

These Terms, together with the Privacy Policy, any Data Processing Agreement, any Order Form, and any plan-specific SLA, constitute the entire agreement between you and Novex regarding the Service, superseding all prior agreements and understandings.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be reformed to the minimum extent necessary to make it enforceable.

No Waiver

Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Any unpermitted assignment is void.

Relationship

The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, labor disputes, government action, internet or utility outages, or failures of third-party providers.

Notices

Notices to Novex must be sent to legal@getrepair.co and Novex Solutions LLC, 1111B S Governors Ave STE 26220, Dover, DE 19904. Notices to you may be sent to the email address on your account or posted in-product.

Headings

Headings are for convenience only and do not affect interpretation.

Language

These Terms are written in English. Any translation is for convenience only; the English version controls.

Contact

For questions about these Terms:

Legal: legal@getrepair.co
Privacy: privacy@getrepair.co
Support: support@getrepair.co
Mail: Novex Solutions LLC, 1111B S Governors Ave STE 26220, Dover, DE 19904

Questions about this policy?

We’re happy to clarify. Drop us a line and the right person on our team will get back to you.

Email legal team

Novex Solutions LLC · 1111B S Governors Ave STE 26220, Dover, DE 19904