Get Repair started in 2024, in the cramped back room of my cousin’s phone repair shop in Lahore. He had six technicians, two hundred tickets a week, and three years of customer history scattered across WhatsApp threads, a hand-written ledger, and a sprawling Excel file none of his staff could read.
Every system he’d trialed — and there were many — fell into one of two buckets. The first was bloated enterprise software priced like it was sold to oil refineries, with workflows that took a 40-page PDF to explain. The second was free or cheap point-of-sale apps with zero understanding of how a repair ticket actually moves through a shop: from intake, to diagnosis, to a customer text saying “your battery’s in, $40, ready by 4pm.”
“The tools were either built for warehouses or built for cafes. Nothing was built for a repair counter on a Tuesday afternoon.”
I spent weekends building an MVP. By month three, my cousin’s shop had moved off paper entirely. By month six, he was sending it to two other shop owners he knew. By month nine, those shops had told four more. We never ran an ad. We just kept shipping what shop owners asked for.
Today Get Repair is early — a small team shipping into the hands of the first wave of shops. Every release ships from the same back room where this started. Every person on the team has either run a shop, worked at a counter, or sat in a back room with a soldering iron. That’s the bar we hire to. It’s the bar we ship to.
If you fix things for a living, this software is for you. We’ll keep it honest, keep it fast, and keep getting out of your way.