Everything in the box.
Now with AI in every module.
Every module below ships in the product today. Iris runs through all of it, ask your reports, draft your replies, answer your customers. The whole counter, on one screen.
AI reporting
Ask your reports. Get answers, not spreadsheets.
Type a question in plain English, "which tech had the best margin?", "how did repairs trend this month?", and Iris answers from your real data, right beside the report. Every number stays clickable down to the exact transaction.
- ✓Ask in plain English, answered from your actual numbers
- ✓Grounded in your data, every figure clickable to the transaction
- ✓Sales, repairs, inventory and staff, across all stores
Repair tickets
One ticket. Multiple devices. Full history.
One customer drops off a phone, a watch and a bike, that's one ticket. Each item gets its own status, photos and tech, but the customer history stays unified.
- ✓Per-device status, photos and tech assignment
- ✓Internal notes and customer-facing status updates
- ✓Full repair history per customer
Point of sale
POS with a real customer-facing display.
Ring up tickets, parts and labor in one cart. A second screen mirrors the cart live with a tip selector and signature capture.
- ✓Square Terminal, cash, store credit and split payments
- ✓Real-time sync across registers and devices
- ✓CFD second screen with tips and signatures
Inventory
Inventory that understands repair economics.
Every part has FIFO cost layers, display, crankset or sapphire crystal, you know exactly which lot it came from and what your real margin is.
- ✓FIFO cost layers per lot, accurate COGS per sale
- ✓Serial numbers tied to tickets and trade-ins
- ✓Multi-location transfers with per-store counts
Customer portal
Customers stay informed without calling you.
A magic link drops them into a branded portal with your logo and colors, no password, no app. Status, estimate approvals and invoices, self-serve.
- ✓Magic-link login, nothing to install
- ✓Live ticket status, estimates and invoices
- ✓Approve estimates with timestamped signature
Intake form
Your intake form, branded as your shop.
Customers land on a branded page, describe the problem, attach photos. Submissions land as estimates automatically, with your logo and colors, no third-party branding.
- ✓Your logo and colors on a branded page
- ✓Photo uploads on every request
- ✓Submissions auto-create estimates
Roles & permissions
Custom roles. PIN-gated actions.
Owner, manager, tech, front desk, or roles you define. Permissions are scoped per module and per action, and sensitive actions can require a 4-digit PIN.
- ✓Module-scoped view / create / edit / delete
- ✓Custom roles beyond the built-in four
- ✓PIN gate on deletes, refunds and overrides
Team chat
Channels and DMs, next to the tickets.
Front desk and bench talk where the work lives. Reference a ticket in the thread, keep customer details out of WhatsApp, and stop paying for a separate chat tool.
- ✓Channels and DMs for staff, per store
- ✓Reference tickets directly in conversations
- ✓Included on every plan, no extra subscription
AI live chat
Iris answers your website visitors for you.
Drop one snippet on your site and Iris greets your visitors. It answers repair questions, quotes real inventory and prices, takes their details, then hands off to your team when it should. You reply from the unified inbox, with Reply-with-AI drafting the response, and turn any chat into a ticket.
- ✓Iris answers on its own, looking up your real inventory and prices
- ✓Reply with AI drafts a response your staff can send in a tap
- ✓Linked customer 360 beside the chat, turn it into a ticket in a click
The full list
Every module, one flat price.
Grouped the way your day is, operations, stock, customers, team.
Operations · 6
Repair Tickets
Multi-device tickets, photos, history.
Estimates
Quote, send, get customer approval.
POS
Cash, card, store credit, one cart.
CFD
Customer-facing second screen.
Invoices
Branded invoices, sent from your email.
Tasks
Lightweight tracking with statuses.
Inventory & sales · 4
Inventory
FIFO-costed, serialized, multi-location.
Purchase Orders
Order, receive, post to inventory.
Trade-In
Buy back, credit customer, resell.
Leads
Lightweight inbound pipeline.
Customer · 4
Customers
Profiles, assets, history.
Customer Portal
White-label, magic-link self-serve.
Intake Form
Branded page. Lands as an estimate.
Email Notifications
Per-store SMTP, branded sender.
Team & admin · 8
Iris AI
Ask reports, draft replies, answer chats.
Reports
Ask your numbers in plain English.
Team Chat
Channels and DMs for staff, built in.
RBAC
Custom roles, module-scoped, PIN-gated.
Timesheets
Clock in, schedules, commissions.
Schedule
Shifts and coverage at a glance.
Multi-Store
Repair, retail or mixed stores, one org.
Integrations
Square + Shopify, native and wired.
