FeaturesREPAIR WORKFLOWRepair Tickets
REPAIR WORKFLOW

Repair Tickets

One ticket. Many devices. Full history.

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Most ticketing tools force you to create a ticket per device. We don't. One customer drops off three phones — that's one ticket. Each device gets its own condition checklist, photos, and tech assignment, but the customer history stays unified. When she comes back next month, you see the full picture in one click.

app.getrepair.co/tickets/RPR-2847
RPR-2847·Opened May 18

Jordan Lee

iPhone 14 Pro · 256 GB · Deep Purple

Awaiting Parts

Reported issue

Screen cracked top-right corner. Touch responsive. Face ID working.

JL

Jordan L. · Tech

Ordered OEM display · 2h ago

What you actually get

Capabilities

  • Multi-device per ticket with per-device status, photos and tech
  • Auto-numbered ticket IDs (RPR-####) and custom statuses per shop
  • Photo uploads stored in Supabase, attached at intake or in-repair
  • Per-device condition checklists captured at drop-off
  • Custom ticket attributes you define (IMEI, passcode, accessories)
  • Activity log, internal notes and payment history on every ticket
  • Linked trade-in serials, applied as credit to the same customer
How it fits

In context with the rest of Repair Workflow.

Estimates
Repair Tickets
Trade-In
Online Intake Form
Related

Goes well with these.

Estimates

Quote, send, get a customer signature, convert.

Trade-In

Buy back devices. Credit the customer. Resell as inventory.

Online Intake Form

Your intake form. Your domain. Your brand.

Next

Point of Sale

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