The AI that runs
your repair shop.
Iris answers your reports, replies to your customers, and drafts your docs, so you run the bench, not the busywork. Tickets, intake, POS and inventory in one system.
Integrations
Plays nice with the stack you already run.
Native, first-party integrations, no Zapier duct tape, no middleware fees. See all integrations →
Why we built this
Running a repair shop is hard enough. Your software shouldn't make it harder.
Get Repair is built by people who've actually worked the counter, not slides for a boardroom. Three problems we lived with, fixed.
01
Daily friction
Seven tabs open. Tickets in one place, POS in another, customer texts on your phone.
The fix
One screen. Your morning starts with tickets already sorted, by status, tech, and due.
02
Lost revenue
Walk-ins forget. Estimates die in voicemail. A $300 ticket becomes a one-star review.
The fix
Magic-link approvals. Customers tap, approve, and you start the repair. No phone tag.
03
Existential risk
Your vendor got bought. The UI changed overnight. Prices went up. Support stopped picking up.
The fix
Month-to-month. Public changelog. Export everything. Support replies within one business day.
Why shops switch
AI in every corner of the shop.
Reports you can ask in plain English, an assistant that answers your customers, repair and retail on one counter, and surfaces that wear your brand, not ours. Every module lives in Features →
AI Reporting · ask your numbers
Ask your reports a question. Get the answer.
No pivot tables, no exporting to a spreadsheet. Ask “which tech had the best margin?” or “how did repairs trend this month?” in plain English, and Iris answers from your real data, grounded in the numbers, right beside the report.
- ✓Ask in plain English, answered from your actual data
- ✓Every number stays clickable down to the transaction
- ✓Sales, repairs, inventory and staff, across all stores
AI live chat · Iris on your site
An assistant that answers your customers.
Drop one snippet on your site and Iris greets your visitors. It answers repair questions, quotes real inventory and prices, and takes the details, then hands off to your team when it should. You reply from the same inbox and turn any chat into a ticket.
- ✓Iris answers on its own, looking up your real inventory and prices
- ✓Reply with AI drafts a response your staff can send in a tap
- ✓Turn a chat into a ticket or estimate in a click
Repair + retail · one solution
Repair store, retail store, or both.
Run a repair store with the full ticket-to-pickup workflow. Run a retail store with just POS and inventory. Or run both side by side, each store gets the modules it needs, and any kind of business fits.
- ✓Repair stores: tickets, estimates, parts, the whole bench
- ✓Retail stores: POS and inventory, nothing you don't need
- ✓Mix store types in one account, repairs and SKUs share a cart
White-label portal
A portal that wears your brand, not ours.
A magic link drops customers into a branded portal, your logo, your colors, no password, no app. They track status, approve estimates, and chat with Iris, fully self-serve.
- ✓Your logo and branding, Get Repair stays invisible
- ✓Approve estimates with timestamped signature
- ✓Included on every plan, not a $55/mo upcharge
Advanced intake form
An intake form that does the paperwork.
Customers land on a branded page, describe the problem and attach photos. The submission arrives as an estimate, customer, device and photos already filled in, then auto-assigns to a tech in rotation.
- ✓Your logo and colors on a branded page
- ✓Photo uploads and multi-device on every request
- ✓Auto-creates the estimate and round-robin assigns it
HR & team · built in
Run your team, not just the bench.
A self-serve Employee Portal with an HR console behind it. Staff request time off and see their own leave, commissions, salary and contracts. Managers approve leave and manage records, all gated by roles.
- ✓Leave requests, balances and an org-wide leave view
- ✓Commissions, salary records and signed contracts per employee
- ✓RBAC-gated console, available as a per-org add-on
What you get
What's actually in the box.
Every module below ships in the product today. Straightforward, per-location pricing, add on only what you need.
Operations · 6
Repair Tickets
Multi-device tickets, photos, history.
Estimates
Quote, send, get customer approval.
POS
Cash, card, store credit, one cart.
CFD
Customer-facing second screen.
Invoices
Branded invoices, sent from your email.
Tasks
Lightweight tracking with statuses.
Inventory & sales · 4
Inventory
FIFO-costed, serialized, multi-location.
Purchase Orders
Order, receive, post to inventory.
Trade-In
Buy back, credit customer, resell.
Leads
Lightweight inbound pipeline.
Customer · 4
Customers
Profiles, assets, history.
Customer Portal
White-label, magic-link self-serve.
Intake Form
Branded page. Lands as an estimate.
Email Notifications
Per-store SMTP, branded sender.
Team & admin · 8
Iris AI
Ask reports, draft replies, answer chats.
Reports
Ask your numbers in plain English.
Team Chat
Channels and DMs for staff, built in.
RBAC
Custom roles, module-scoped, PIN-gated.
Timesheets
Clock in, schedules, commissions.
Schedule
Shifts and coverage at a glance.
Multi-Store
Repair, retail or mixed stores, one org.
Integrations
Square + Shopify, native and wired.
Industry fit
Tuned for the bench you run.
From mobile boards to bike drivetrains, Get Repair shapes itself to the shop you actually run. IMEI tracking for phones, serial tracking for everything else.
Explore industries
Founding member pricing
Founding rates, locked for life.
Per store location, no per-technician fees, RBAC in every plan. Add on only what you need. See add-ons & full pricing →
Essential
For solo shops getting clean and organized.
Founding rate · locked for life
Join Waitlist- ✓Up to 5 team members
- ✓RBAC included
- ✓Repair Tickets + Estimates
- ✓POS + Customer-Facing Display
- ✓FIFO Inventory + Serial/IMEI
- ✓Trade-In + Supplier RMAs
- ✓Purchase Orders + Leads
Growth
The full stack, most shops land here.
Founding rate · locked for life
Join Waitlist- ✓Everything in Essential
- ✓Up to 20 team members
- ✓RBAC + PIN-gating
- ✓Iris AI: reporting, chat & wiki
- ✓Multi-store + transfers
- ✓Customer Portal + Intake
- ✓Timesheets + Commissions
Enterprise
For franchises and high-volume operations.
Up to 3 stores · unlimited seats
Talk to sales- ✓Everything in Growth
- ✓Unlimited team members
- ✓Shared Unified Inbox
- ✓HR Console & payroll
- ✓Dedicated support
- ✓White-glove migration