Repair-shop software, in plain English.

Audit Log

A timestamped, immutable record of every important action taken in the system: who did what, to which record, when.

CFD(Customer-Facing Display)

A second screen at the POS that faces the customer, showing cart contents, total, and prompts for tip, signature, or feedback.

COGS(Cost of Goods Sold)

The direct cost of the parts and materials you sold, the foundation for calculating gross margin on a repair.

Cost Layer

A specific batch of stock with its own purchase cost, the unit FIFO and LIFO costing methods use to track per-sale margin.

Custom Domain

A subdomain or full domain you own (e.g. repairs.yourshop.com) pointed at a hosted service so customers see your brand, not the vendor's.

Customer Portal

A self-serve web area where customers track repair status, approve estimates, and view invoices without calling the shop.

Estimate

A formal price quote for a proposed repair, sent to the customer for approval before work begins.

FIFO Inventory(FIFO)

First-In, First-Out: an inventory costing method that values the parts you sell at the cost of the oldest lot still in stock.

IMEI(International Mobile Equipment Identity)

A 15-digit serial number unique to every mobile phone, used to track devices through a repair workflow and verify warranty.

Intake Form

A web form customers fill out to submit a repair request, capturing device, issue, photos, and contact info before they show up.

Kanban View

A board layout where tickets are arranged in columns by status, letting techs and managers see workflow at a glance and drag tickets between states.

Magic Link

A one-time URL emailed or texted to a user that logs them in without a password. Used heavily in customer portals.

Multi-Tenancy

A software architecture where one system instance serves multiple isolated organizations (tenants), each seeing only their own data.

Point of Sale(POS)

The system that processes transactions at checkout, including payment, tax, receipt, and inventory deduction.

RBAC(Role-Based Access Control)

A security model where what each user can see or do is determined by their role (e.g. Tech, Front Desk, Owner) rather than per-user toggles.

Repair Ticket

A digital work order that tracks one customer's device or batch of devices through diagnosis, repair, and pickup.

SMTP(Simple Mail Transfer Protocol)

The protocol for sending email. In a repair-shop context, "your own SMTP" means estimates and invoices send from your address, not the vendor's.

Status Pill

A small, colored, often pill-shaped UI element that communicates ticket state at a glance, like Awaiting Parts, In Progress, Ready for Pickup.

Trade-In(Buyback)

A workflow where the shop buys a used device from a customer, grades it, and either resells it or recycles it for parts.