Intake Form
TL;DR
A web form customers fill out to submit a repair request, capturing device, issue, photos, and contact info before they show up.
An intake form (also called a "repair request form" or "online quote form") lets customers describe what's broken before they walk in or call. The shop receives the submission as a draft ticket, can quote it via email, and the customer arrives with everything pre-recorded.
A good intake form is a branded page carrying the shop's logo and colors, not a generic third-party widget. This protects brand consistency and signals legitimacy to customers.
Get Repair's intake form is a branded hosted page with conditional fields by device type, photo uploads, and auto-conversion to a ticket on submit.
Quick answers
Why does intake form branding matter?
Customers are wary of third-party brands taking their information. A branded form with your logo and colors signals legitimacy and removes the visual handoff that makes a generic form feel like an outsourced experience.
Can intake forms be embedded in my existing website?
Yes. You can embed the form on your existing website, or share the branded hosted page. The hosted page stays on-brand and doesn't depend on your CMS theme.
Related
Custom Domain
A subdomain or full domain you own (e.g. repairs.yourshop.com) pointed at a hosted service so customers see your brand, not the vendor's.
Repair Ticket
A digital work order that tracks one customer's device or batch of devices through diagnosis, repair, and pickup.
Estimate
A formal price quote for a proposed repair, sent to the customer for approval before work begins.