Status Pill
TL;DR
A small, colored, often pill-shaped UI element that communicates ticket state at a glance, like Awaiting Parts, In Progress, Ready for Pickup.
A status pill is the visual primitive that tells you, in 200ms of scanning a list of tickets, what state each one is in. The shape (rounded "pill"), color (amber for waiting, green for done), and the presence of a leading dot together encode meaning faster than text alone.
Good status pills follow a small vocabulary, usually 4–7 states. Too few and important distinctions get lost (e.g. "waiting on customer" vs "waiting on parts"); too many and the team stops trusting the labels.
Get Repair's default vocabulary: Awaiting Parts, In Progress, Awaiting Approval, Ready for Pickup, Picked Up, Cancelled. Custom states are supported per org.
Quick answers
Can I customize status pill labels and colors?
Yes, at the org level. Most shops stick with the defaults because they're tuned for a glance, but multi-location franchises sometimes need specific labels (e.g. "Sent to Manufacturer") that the default vocabulary doesn't cover.
Why a pill shape specifically?
Pills (rounded rectangles) are visually distinct from buttons, badges, and text. They signal 'this is metadata, not an action.' The brain learns the pattern quickly and starts processing pill-shaped elements as status without conscious effort.