Trade-In(Buyback)
TL;DR
A workflow where the shop buys a used device from a customer, grades it, and either resells it or recycles it for parts.
A trade-in (or buyback) is a customer transaction where the shop acquires a device — typically a phone, tablet, or laptop — in exchange for cash, store credit, or a discount on a repair or new device. The device is then inspected, graded (e.g. A/B/C condition), and either resold as refurbished stock or stripped for parts.
Trade-ins are a margin driver for many shops, especially in markets where new-phone affordability is tight. A well-run buyback program can add 15–30% to monthly revenue.
Get Repair's trade-in module handles the full chain: customer-facing offer generation, condition checklist on intake, payout (cash or credit), and inventory linkage so the device becomes either a refurb listing or a parts donor.
Quick answers
How do I price a trade-in offer?
Most shops use a wholesale-grade-aware reference (e.g. PhoneCheck, Hyla, Assurant pricing sheets) plus a margin haircut. Get Repair lets you import or build pricing matrices by model, capacity, and condition grade.
Can I issue store credit instead of cash?
Yes. Store credit is issued as a customer-record balance and applies at POS checkout. Many shops prefer credit because it keeps the customer coming back.
Related
IMEI(International Mobile Equipment Identity)
A 15-digit serial number unique to every mobile phone — used to track devices through a repair workflow and verify warranty.
COGS(Cost of Goods Sold)
The direct cost of the parts and materials you sold — the foundation for calculating gross margin on a repair.