SMTP(Simple Mail Transfer Protocol)
TL;DR
The protocol for sending email. In a repair-shop context, "your own SMTP" means estimates and invoices send from your address, not the vendor's.
SMTP (Simple Mail Transfer Protocol) is the standard for outbound email. When a repair shop sends an invoice or estimate, that email leaves via an SMTP server. The "from" address and the actual sending server can be configured separately, and that configuration determines deliverability, sender reputation, and brand trust.
Default-vendor SMTP means emails go out from a shared `noreply@<vendor>.com` address. Customers see the vendor's brand; replies go to the vendor or to a forwarding address. Domain-owned SMTP means emails go from `billing@yourshop.com`, your domain handles the reputation, and replies come straight to you.
Get Repair supports per-store SMTP configuration: each location can send from its own domain with its own SPF/DKIM/DMARC records, isolating deliverability between locations.
Quick answers
What's SPF/DKIM/DMARC?
Three email authentication mechanisms. SPF lists which servers may send for your domain; DKIM cryptographically signs each message; DMARC tells receivers what to do if SPF/DKIM fail. All three need DNS records on your domain. Our setup guide covers each.
Can I use my existing email provider (Gmail, Microsoft 365)?
Yes, for transactional mail (invoices, estimates), Get Repair can relay via your Gmail/Microsoft 365 SMTP. For volume sending, we recommend Resend, SendGrid, or Postmark.