Get Repair vs Shopmonkey
Shopmonkey is excellent at what it does — but what it does is automotive. It was designed around VINs, labor matrices, parts catalogs from auto distributors, and the inspection-photo workflow that car repair runs on. If you're a phone shop or a small-electronics repair counter using Shopmonkey, you've probably noticed that half the fields don't apply to you and the other half are missing.
Shopmonkey is the right answer if your repair shop is a vehicle repair shop. Get Repair is the right answer if your shop is consumer electronics, phones, computers, or small appliances. We don't try to be both.
Where they win
Where Shopmonkey wins
- Vehicle-specific data model (VIN lookup, OEM service intervals, auto parts catalog).
- Inspection workflows with photo annotation per vehicle component.
- Integration with auto-industry suppliers (NAPA, AutoZone, etc.).
- Established in mechanical repair vertical for over a decade.
Where we win
Where Get Repair wins for non-auto shops
- Data model built for devices (IMEI, serial, model, color, capacity) — not vehicles.
- Status pills, photo annotation, and multi-device tickets designed for the bench, not the bay.
- Native Square + Shopify sync for shops that already retail accessories.
- Customer-facing intake on your subdomain — phone-shop customers expect a web form, not a phone call.
- Per-store SMTP for shops that send a lot of estimate emails.
- No commitment, no contract, no auto-industry pricing premium.
Feature-by-feature
| Feature | Shopmonkey | Get Repair |
|---|---|---|
Built for cell phone / electronics | ||
Built for automotive repair | ||
Device-centric data (IMEI/serial) | ||
Vehicle-centric data (VIN) | ||
Native Square POS sync | ||
Intake form on your domain | ||
Customer portal on every plan | ||
Multi-device tickets | ||
FIFO inventory | ||
Auto-parts supplier catalog | ||
Month-to-month, no contract |
Yes · Partial · No
Migration
About switching from Shopmonkey
If you've been forcing Shopmonkey to fit a phone shop, switching to Get Repair will feel like the system finally speaks your language. We map customers, work-orders-as-tickets, and inventory cleanly.
Frequently asked
Can I use Get Repair for an auto repair shop?
Honestly, no — and we wouldn't recommend trying. Auto repair has a fundamentally different data model (VINs, labor times, manufacturer service schedules) and an entire supplier ecosystem we don't plug into. Shopmonkey, Tekmetric, or Mitchell 1 will serve you better.
I do small-engine and equipment repair. Which is better?
Edge case. If most of your tickets are mechanical (mowers, generators), Shopmonkey's inspection and labor model fits better. If you also do consumer electronics on the side, Get Repair can absorb that work. Pick the tool that fits the bulk of your tickets.
What if I want to expand into device repair from auto?
You can run both side-by-side. Get Repair handles the device side, Shopmonkey continues the auto side. Square POS can be the shared payment layer between them so financials don't fork.
See it on your own tickets in 10 minutes.
Free migration from Shopmonkey. Real human helps you import.